Fix a network printer suddenly showing as offline in Windows Vista, 7 or 8 « Robin's Blog. July 3, 2. 01. 1This post has become quite popular – so I’ve updated it with a bit more detail, plus some people’s experiences from the comments. If you find it useful then please leave a comment – or, even better, if I’ve saved you time and money then donate a bit to cover my hosting costs.

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Fix a network printer suddenly showing as offline in Windows Vista, 7 or 8 « Robin's Blog. July 3, 2. 01. 1This post has become quite popular – so I’ve updated it with a bit more detail, plus some people’s experiences from the comments. If you find it useful then please leave a comment – or, even better, if I’ve saved you time and money then donate a bit to cover my hosting costs.

You may find, as I have done recently, that a network printer installed on a Windows Vista starts suddenly showing as Offline even when other machines on the network can access it fine. I originally thought it would be an IP address issue, but it turned out not to be anything to do with that.

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In fact, the solution was far simpler – but also slightly strange. SNMP stands for Simple Network Management Protocol and is a way of getting information from network devices (such as routers, servers and printers), mainly for the purposes of finding out if there are any problems with the devices. A number of networked printers implement SNMP, and will respond to SNMP queries with information, but some don’t. My printer (a fairly old Lexmark T6. Vista will never get a response to a SNMP message. The result of which is that the printer will start showing as offline at a seemingly random time because Vista has just sent a SNMP message to it, and it hasn’t responded.

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Thankfully there is a simple way to fix this – and it just involves telling Vista not to try and communicate with the printer via SNMP. Simply right- click on the printer in the Printers window, choose the Ports tab, and select Configure Port. At the bottom you will see a checkbox saying something like SNMP Status Enable.

Untick that, and the printer should start showing as online again. That should be it.